Month: August 2020
Process Pioneer – Interview
I was delighted to spend some time with Daniel Jacob Rayner from GBTEC Software AG discussing end to end customer experiences, process management, BPM, and the concept of Conscious Thinking and Conscious Decisioning.
Every experience you provide, every need you meet, and every value you create is completed by following an end-to-end business process. And yet at the mere mention of the term “process,” the eyes of some Executives glaze over. It’s easy to spot who they […]
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Tagged Accountability, End-to-End, Executive