Month: June 2020
Improving End-to-End Customer Experiences
Knowing your business means knowing your risks and looking for the evidence your controls are being effective.
Knowing your business means knowing your risks and looking for the evidence your controls are being effective.
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https://www.processexcellencenetwork.com/organizational-change/articles/six-sigma-across-six-states#.XuseTOQ1_BA.gmail This article highlights the approach and outcomes achieved by following the Stabilise, Stretch and Shape methodology I used at Australia’s largest bank. In this article, I provide insights into some of the key management techniques that are critical to transforming staff […]