Category: Leadership
Improving End-to-End Customer Experiences
Knowing your business means knowing your risks and looking for the evidence your controls are being effective.
The cost of not knowing your business could be you!
Executives who can demonstrate their knowledge and ability to manage their end to end experiences, risks and controls will be successful in transforming their business.
Looking Forward – Why the next five years can be the best five years of your life.
Recently I went on a camping trip with my son and 20 of his school friends each with a parent in tow. It provided a fantastic opportunity to spend quality time with my son and build on our relationship as he navigates […]
Stabilise, Stretch and Shape. Building High-Performance Teams.
There are three stages of strategic operations capabilities I use when building high performing teams and transforming customer experiences. The premise behind this is that any experience you are accountable for is at it’s best when you are answering customer’s questions even before […]
Every experience you provide, every need you meet, and every value you create is completed by following an end-to-end business process. And yet at the mere mention of the term “process,” the eyes of some Executives glaze over. It’s easy to spot who they […]
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Tagged Accountability, End-to-End, Executive