Stabilise, Stretch and Shape
Every customer need you meet, every value you create and every experience you provide is delivered by following a business process.
Whether you’re leading a small business or a large scale back office, knowing how your people, processes, and technology are performing end to end is the difference between continually reacting to issues and continually improving customer and staff experiences. I can show you how!
With over 25 years of experience leading medium to large scale business operations and technology divisions for national and global banks in the UK, Singapore, and Australia, I engage teams across the end-to-end business and break down silo thinking. My hands-on pragmatic approach can help you improve the performance of your team and transform your customer and staff experiences.
Based on case studies and insights delivering Operational Excellence for multiple banks, I provide insights, advice, and keynote speeches on established operations management techniques. My proven methods for digital automation, operational performance management, business process management (BPM) and improvements can help you and your organisation make the next step to delivering experiences that customers love.
As the former Chief Process Officer at the Commonwealth Bank of Australia (CBA) and General Manager for Back Office Operations and Technology Divisions in HBOS, Bankwest, CBA and Westpac, my contemporary approach is based on direct engagement at all levels delivering end to end alignment.
Let’s connect and discuss how I can help you adapt and align your business to meet the changing needs of customers.